FAQs

Our return policy is valid for 15 days within the delivery date.

All products must be unused and unopened in its original packaging in order to qualify for a return.

If you are unsatisfied with the product and wish to return, you will be responsible for the return shipping fees.

A restocking fee of 25% will be charged for all returns.

The original shipping fee that was charged for your order is non-refundable.

Please submit a return request with pictures of the defective item.

To initiate a return, please send us an inquiry via email at

help@odkshop.com enclosing your order number, the product name, and the reason for your return.

Please note that we do not offer direct exchanges on any of our products. We do not accept returns of special boxes, special kits or one-time use products such as sheet masks. Products on sale during promotions may not be eligible for return.

Once your order has been placed and it shows that it is being processed, we are unable to cancel your order.

Our normal operating hours are 9:00 a.m. – 5:00 p.m. PST. Our office and distribution center are open Monday through Friday, excluding weekends and all US federal holidays.

Please feel free to email us at help@odkshop.com.

The special discount is only available to those who have a PREMIUM Membership account on OnDemandKorea. 

For instructions on subscribing to a PREMIUM Membership (Monthly plan $10.99/ Annual Plan $109.99), please visit our website, ondemandkorea.com.

*If you are using the 24 Hour PREMIUM One Day Pass, you are not eligible for the PREMIUM Member Discount.